Animal Hospital Policies
Our doctor’s visits are by appointment only. This enables us to serve you better and will limit your waiting time. We are also available to see ill or injured animals as work-ins in our daily schedule. During business hours, emergencies will be seen promptly, so the occasional delay may occur. Please know we will make every stride to see each appointment in a timely manner!
If you prefer to see a particular doctor, please designate that at the time you make your appointment.
If our hours conflict with your schedule, you may also call and setup a drop-off appointment. Drop-off appointments allow you to leave your pet with us while you take care of your daily commitments. We will be sure to keep your pet happy and comfortable. During their stay, we will address any concerns you may have whether it is routine vaccinations or if your pet is not feeling well.
We ask that all pets enter our clinic on a leash or in a carrier. This is for their protection as well as that of our clients. For the safety of your pet and others, we also ask that all patients are up to date on their vaccinations.
Surgical patients are typically admitted between 7:30 – 8:00 am on the day of surgery. If you cannot make this time, you also have the option of dropping your pet off the night before at no extra charge! You may call at any time to check in on your pet, and our staff will be happy to provide you with an update. Inquiries regarding animals hospitalized overnight should be made after 9:00am to enable our staff to evaluate them for any changes in their condition. In case of an unexpected change in your pet’s condition, the staff will contact you as soon as possible.
Our doctors and staff will gladly discuss how your pet is doing and answer any questions you may have. Please be sure to leave a phone number where you may be reached at all times!
All of our hospitals strive to provide you and your pet with the best care possible. In order to allow us to continue to provide a high level of care for all of our patients, we do request that payment be received when services are rendered. We accept cash, personal checks, MasterCard, Visa, American Express, and Discover. We also accept CareCredit for bills that are greater than $500. An estimate of costs may be provided upon request.
After Hour Emergency Care
If you have an emergency regarding your pet and the office is closed, there are a couple of options available for after hours emergency care. Their information is provided below and also available on our answering machine at all three offices.
Animal Emergency Hospital
807 Belair Road
Bel Air, MD 21014
(410) 420-PAWS (7297)
Harford Emergency and Referral Veterinary Services
526 Underwood Lane
Bel Air, MD 21014
1209 Cromwell Bridge Road
Towson, MD 21286